Privacy Policy

Footage Forever stores copies of the video clips your Ring cameras record so that they are not lost when Ring's own storage window ends. That means we hold your camera footage. This page says exactly what we keep, why, for how long, and how to delete it. We don't sell your data, run ads, or track you across other apps and websites.

What Footage Forever is

Footage Forever is a third-party app that connects to your Ring account through Ring's official integration platform (the Ring Appstore). When you install it and choose cameras, our service copies each event clip Ring records for those cameras into long-term storage that we operate, and lets you browse and play those clips at footageforever.com.

What we collect and store

• Video clips and thumbnails. For each camera you archive, a copy of every event recording Ring saves to your event history (motion, doorbell presses, and any other recording Ring keeps, including a recording Ring saved while you watched Live View in the Ring app) from the moment you connect, plus a still image from each clip. Clips are stored exactly as Ring delivers them, including Ring's watermark. We never access your cameras directly: everything comes from recordings Ring has already made.
• Clip metadata. Which camera, when the event happened, its type and Ring's detection label (for example "person" or "package"), file size, and a checksum.
• Ring account ID, name, and email. Provided by Ring when you connect. The email lets us show who is connected and send account email: sign-in links, new sign-in alerts, and notices before archived footage is deleted.
• Ring authorization tokens. Access and refresh tokens that let our service retrieve your recordings on your behalf. Encrypted with a dedicated key before storage; refreshed automatically; never shared with anyone other than Ring.
• Camera list and names. Read from Ring so the app can show your cameras and let you choose which to archive.
• Your settings. Which cameras are archived and your video quality preference.
• Session tokens. A random token in a browser cookie that keeps you signed in to footageforever.com. It does not identify you to anyone else.
• Sign-in details. The browser type and network address of each sign-in, used to limit sign-in attempts and to email you when a new device signs in.
• Share links. If you share clips, the list of clips on the link, its expiry, an optional passcode (stored hashed), and how many times it was opened.
• Support messages. The name, email address and message you send through the support form.
• Event notifications from Ring. Ring notifies our service when a camera records an event. We keep these notifications for 30 days to make sure nothing is archived twice or missed.

What we do not collect

• Live video or audio. Footage Forever never opens, requests or relays a live stream. Ring's camera permission bundles live streaming together with event recordings and video download, but we use only the recordings Ring has already saved to your event history.
• Payment information. Subscriptions are sold and billed by Ring.
• Your password or Ring login. Sign-in happens on Ring's own pages.
• Location data, contacts, or anything from your phone.
• Advertising trackers. There are none, and there are no analytics of any kind inside the app.
• AI analysis or training data. We do not run any AI or machine-learning model on your footage or metadata, and we do not use them to train one, ours or anyone else's. The detection labels you see (person, package and so on) are the ones Ring attaches to each event. Because we do not do this, there is nothing to opt out of.

Website analytics

The public pages of footageforever.com (the homepage, Features, Support, sign-in, and these policies) use Google Analytics to count visits and see which pages people read. Google receives the page address, your browser and device type, an approximate location derived from your network address, and a random ID stored in a cookie. Google signals and ad personalization are turned off. Google Analytics never runs inside the app, on sign-in links or on shared clips, and never receives footage, clip details or anything from your Ring account. To turn it off, choose Cookie preferences at the bottom of any page; it is then not loaded at all in that browser.

How we use it

Solely to copy your recordings into the archive, keep you signed in, refresh your Ring authorization so you don't have to reconnect, show you your clips, and operate and secure the service.

Who can see your footage

Nobody but you, and anyone you choose to share a link with. We do not view customer footage. Support is handled from account and clip metadata (camera names, timestamps, file sizes, error logs), never by opening video. If you want us to look at a specific clip, you can send us a share link, the same way you would share it with anyone else, and turn it off in Settings when you are done. The two people who operate the service hold the administrative access needed to run the infrastructure; that access requires multi-factor authentication, every sign-in with it is recorded, and it is not used to view footage.

Where it lives and who can see it

• Amazon Web Services (AWS). Our service and your archive run on AWS in the United States. Clips are stored in Amazon S3, encrypted at rest with a key we control, in an account used only for Footage Forever. AWS does not access your data beyond what is needed to provide the infrastructure.
• Ring. We read your recordings and camera information from Ring's API. Ring's privacy policy governs what Ring collects.
• Resend, which delivers our account email (sign-in links, alerts, notices, and the optional camera report, weekly or monthly). It receives your email address and the text of each message; the camera report names your cameras and gives per-camera clip counts. It never receives video, images, or details of individual clips.
• Our support system. What you send through the support form (your name, email address and message) is handled in a ticketing system we run for our products, in a separate AWS account of ours. Nothing from your archive is attached to a ticket unless you share a link yourself.
• People you share with. If you create a share link, anyone who has the link (and the passcode, if you set one) can view and download the clips on it until it expires or you turn it off in Settings.
• Nobody else. We do not share footage or account data with advertisers, analytics providers, data brokers or any other third party, and we never sell it. Requests from law enforcement are handled as described below.

Law enforcement and legal requests

Your footage is yours. We do not give law enforcement or any government agency access to customer footage, cameras or account data on request, and we have no portal, partnership or integration for doing so. If we receive such a request we refer the requester to you: you can download clips or create a share link yourself, and you decide, for each request, whether to share anything.

We disclose customer data without your specific authorization only when compelled by valid legal process (a warrant, subpoena or court order) served on Pro Media Corp, after we have reviewed it for validity and scope. In that case we disclose only what the order requires, we notify you before complying unless the law prohibits it, and we keep a record of the request and of what was disclosed.

How long we keep it

• While you are connected: clips are kept indefinitely. Clips from the last two years play instantly; older clips move to deep archival storage and take up to 12 hours to retrieve.
• If you remove Footage Forever from your Ring account: archiving stops immediately. Your archive is kept for 30 days so you can reconnect, then permanently deleted along with your tokens and account record.
• If you delete your account (Settings › Delete account): your account record, sessions and share links are removed at once, and every clip, thumbnail and token is permanently deleted right away (a large archive takes a few minutes to finish). If you connect the same Ring account again later, the archive starts empty and only new events are saved. Residual copies in logs and backups expire within 35 days.
• If you delete clips (from a clip, or from search results): they leave your archive at once and stay in Trash for 7 days so you can restore them. After that, or right away if you choose Delete now, the video, thumbnail and details are permanently deleted within the hour. We keep only a small record that the event existed, with no video or image, so it is never copied again.
• If you turn off archiving for a camera: no new clips are copied for it; existing clips stay until you delete them or your account.

If you have an active subscription, cancel it in the Ring app. Billing is handled by Ring, so deleting your account here does not stop a subscription on its own.

Security

All traffic is encrypted in transit. Clips are encrypted at rest with a dedicated key. Ring tokens are additionally encrypted before they reach our database. The parts of our service that answer web requests have no ability to delete archived footage; deletion runs only in a separate process with its own permissions. Access to production systems is limited to the two people who operate the service, requires multi-factor authentication, and is not used to view footage.

Workplace and business use

Footage Forever is designed for personal, household use of your own Ring cameras. If you use it where employees, tenants or the public are recorded, such as a business, a rental property or a workplace, you are responsible for providing any notice and obtaining any consent that applicable law requires, and for complying with employment, surveillance and privacy laws in your jurisdiction. Nothing in the service identifies or profiles the people in your footage.

Your rights

You can access every clip we hold at any time in the app, download any clip, turn archiving on or off per camera, and delete your account and all data yourself. You may also ask us to provide a copy of your data, correct it, or delete it through the support form (choose "Privacy or data request") or by emailing support@footageforever.com; we verify the request against the email on your Ring account and answer within 30 days. If you are in a jurisdiction with a data protection authority, you have the right to lodge a complaint with it.

Children

Footage Forever is not directed at children under 13 and we do not knowingly collect data from them. Camera footage may incidentally include people of any age; you are responsible for using cameras lawfully.

Changes

We will update the date at the top when this policy changes, and note material changes in the app.

Contact

footageforever.com/support or support@footageforever.com

Footage Forever is a third-party app and is not affiliated with, endorsed by, or sponsored by Ring or Amazon. Ring is a trademark of Ring LLC.